policies

We value the time and commitment of both our guests and our team. To ensure that our services are readily available to all, we have implemented the following cancellation policy: We require a minimum of 48 hours' notice for any cancellation or rescheduling of appointments. This allows us to accommodate guests on our waiting list, who are eagerly seeking our services. Appointments cancelled with less than 24 hours' notice will be subject to a 50% cancellation fee. This fee covers the cost of reserving the time and resources of our professional team members. In the event of a no-show, where a guest fails to arrive for their scheduled appointment without providing any prior notice, the guest will be charged 100% of the service's fee. This fee compensates our team for the time reserved specifically for the guest.

Cancelations for b.suite salon or bae beauty bar are only accepted by calling us/leaving a voicemail at (416) 953-8710 or by email at appointments@bsuite.ca.

Ensuring that our schedule runs smoothly allows us to deliver exceptional service to all our valued guests. We kindly request your understanding and cooperation in adhering to our cancellation policy. We recognize that emergencies and unforeseen circumstances may arise, so we encourage you to contact us as soon as possible if you are unable to fulfill your appointment. We appreciate your continued support and look forward to serving you at b.suite salon + bae beauty bar.

We understand that sometimes life gets hectic and plans change. To reschedule, guests have multiple convenient options.

You can call during our operating hours, and we'll be more than happy to assist you in finding a new appointment slot that suits your schedule. If we are unavailable, please feel free to leave a voicemail and we will return your call as soon as possible. Alternatively, you can also send us an email, and we'll respond to your rescheduling request. W also offer the option to change appointments online through our user-friendly booking system. It's important to note that online changes can only be made if the request is submitted more than 24 hours prior to the original appointment.

Please note that rescheduling an appointment within 48 hours may be subjected to our cancelation policy.

We have implemented a credit card policy that allows us to securely hold your card information on file through our secure scheduling system. Rest assured that your personal information is stored with utmost confidentiality and security.

We would like to emphasize that at the time of scheduling an appointment, no charges will be put through your credit card. The only instances where a charge may be applied include the requirement of a deposit for certain services or in the case of missed or canceled appointments without sufficient notice. When scheduling an appointment, the request is held for 12 hours until the secured link requesting a credit card is completed and received. In the instance the link is not completed the appointment will be cancelled.

In the event that a payment cannot be processed successfully, we kindly request that the outstanding payment be settled in full prior to making your next appointment. This ensures that your account remains in good standing and allows us to continue providing exceptional services to all our clients. We understand that unforeseen circumstances may arise, but please note that additional fees and charges may be applicable for missed payments. By adhering to our credit card policy, we can maintain a fair and transparent system that benefits everyone.

If you have any questions or concerns regarding our credit card policy, please feel free to reach out to our friendly staff. We are here to assist you and ensure that your experience with us is nothing short of outstanding.

The purpose of implementing a deposit policy is to reserve appointment times that require significant time blocks or purchase products such as vivid colours or hair extensions that are tailored specifically to you. When scheduling an appointment that requires a deposit, the appointment is held for 24 hours until payment is received. In the instance the deposit is not received the appointment will be cancelled. This deposit will be applied towards your scheduled appointment, showcasing our commitment to delivering outstanding results. However, please note that this deposit is non-refundable.

In case an appointment is canceled with less than 24 hours' notice or is simply missed, the deposit will be forfeited. It is important to be aware that in such instances, additional cancellation charges may be incurred by the guest.If you wish to reschedule an appointment and provide more than 24 hours' notice, the deposit will be transferred to the new appointment. We greatly appreciate your understanding and cooperation in allowing us sufficient time to accommodate any changes to your schedule.

Our deposit policy is designed to ensure that our stylists and artists have the necessary time and resources to provide you with an exceptional salon and beauty experience. If you have any questions or concerns regarding our deposit policy, please feel free to reach out to our friendly staff. We are here to assist you and ensure that your experience with us is nothing short of outstanding. We appreciate your valued patronage and look forward to serving you soon.

We strive to provide the best services to our valued guests, ensuring their utmost satisfaction. However, we understand that occasionally, things may not go as planned. This policy aims to outline our guidelines for addressing any concerns or issues arising from our services.

We kindly request that any guest seeking corrections notifies us within two weeks of the initial appointment. This time frame allows us to promptly address any concerns and make the necessary adjustments without having unwanted obstacles that prolonged wait may create. Failure to notify us within this period will result in charges for correctional services.

The correctional services we offer are limited to rectifying any issues during the initial appointment. These corrections are subject to our professional discretion and will be provided at no additional cost to the guest. Please note that our correctional services do not cover additional services that were not originally discussed, completed, or paid for during the initial appointment.

We kindly ask our guests to clarify any desired services before the appointment to ensure accurate expectations and a seamless experience. We would like to emphasize that we do not provide refunds for services rendered. Instead, our dedicated team is committed to working closely with our guests to address any concerns and provide satisfactory outcomes through our correctional services.We place significant importance on the happiness and contentment of our guests. Therefore, please don't hesitate to reach out to our salon management within the specified two-week period if you require any correctional services. We will endeavor to address your concerns promptly and ensure a positive resolution.

We appreciate your trust in our services, and we will continue to strive for perfection.